Nichols Dodge
Chrysler Jeep
A Five Star Dealership
Commitment
to Excellence, a Commitment to the Customer
Nichols Dodge Chrysler Jeep is honored to be a Five Star Dealership. The
Five Star designation is the highest recognition Chrysler
Motors LLC can award a dealership for excellence in customer
service. It's their way of acknowledging a dealership's
ongoing commitment to improving the customer's experience.
Certification
- Five Star Dealers Meet Chrysler Group Requirements
 Five
Star dealerships are required to follow a strict set of
training, facility and process requirements - all designed
to put you, the customer, first. In fact, Chrysler LLC only
grants this status to dealerships that consistently meet
Five Star score standards on Customer Surveys. And these
standards are rigorously monitored and maintained. Chrysler
LLC personnel validate dealership compliance annually. Maintaining
Five Star status is a continual process that requires self-evaluation
and ongoing reviews by Chrysler LLC. If a dealership is
not compliant, the de-certification process begins and status
is revoked.
What
the Five Star Designation Means for You
What does Five Star status mean for you? Quite simply: The
best in customer service. Continual employee education and
the ongoing evaluation of dealership processes are required
to achieve and maintain Five Star status. Dealership managers,
customer contact staff and technicians must all achieve
individual Five Star certification by attending training
courses specifically related to their job. Training includes
product information, vehicle diagnostics and repair. Dealer
principals, management teams and their employees must attend
Five Star Process Workshops where they compare their dealership's
practices to the highest industry standards. From mandatory
classes to education workshops, everything Five Star Employees
learn is designed to help them provide you with a satisfying
dealership experience.
Service
with Follow Through
Five Star service doesn't end when you leave the dealership.
After your visit, the dealership must contact you within
seven days to make sure that your sales or service experience
was a satisfactory one. It's how we learn what we're doing
right, and what we can improve on.
Five
Star status means a lot to us, and we want to make sure
it does to you too!
If
you have any additional questions about the Five Star process,
just ask.
. |
